Your information is treated with care.

OJ Solutions Services Limited (“OJ Solutions”, “we”, “us”) is responsible for the personal information described in this policy. We are a UK technology and business solutions firm providing managed IT services, cyber security, cloud and infrastructure, enterprise AI, and consulting and advisory services.

Our registered office is St James House, Pendleton Way, Salford, M6 5FW. You can reach our team on support@ojsolutions.co.uk.

This policy applies to ojsolutions.co.uk and its sub-pages, our client portal, meeting bookings, career applications, event registrations, and the emails we send you. It does not apply to websites we link to that we do not control.

We only ask for the information we need for the specific request you are making. What we collect depends on how you interact with us:

• Enquiries and consultations. Your first and last name, company, email address, the service you are interested in, and the message you send us. When you book a meeting we also record the topic and the date and time of the slot, and send reminders before it.
• Job applications. Your name, email address, phone number, the role you applied for, your curriculum vitae, and confirmation that you consented to us processing it.
• Event registrations. Your name, email address, phone number, age range, current employment status, what you would most like to learn, how you heard about the event, and your consent to receive event updates.
• Newsletter sign-ups. Your name and email address.
• Client portal and support. Your account details, the tickets and messages you raise, files you attach, and the colleagues you add as ticket watchers (their name and email address).
• Job listing interest. Anonymous counts of how many times a job listing was viewed and where the visitor came from. We do not record IP addresses for this.

We do not ask for, and you should not send, special category information such as health data, political opinions, or religious beliefs. If you include it in a message or application, we treat it as volunteered and handle it under this policy.

We use your information to:

• Reply to enquiries and arrange consultations or meetings.
• Send confirmations, meeting reminders, event updates, and support ticket notifications.
• Assess job applications and contact you about them.
• Register you for an event and manage attendance.
• Send our newsletter and other marketing where you have asked for it.
• Provide, secure and improve the client portal, our services, and our website.
• Meet our legal, accounting and regulatory obligations, and handle any legal claims.

Under UK data protection law, we rely on one or more of the following:

• Contract. Taking steps before you engage us, and performing the services or support you have asked for.
• Legitimate interests. Responding to enquiries, keeping our website and portal secure, preventing abuse, and improving our services.
• Consent. Newsletter and marketing emails, event update emails, and the handling of your curriculum vitae. You can withdraw consent at any time.
• Legal obligation. Where we must keep records or respond to a lawful request.

We do not sell your personal information. We share it only where we need to, with organisations that process it on our instructions and under contract:

• Email and communications providers. To deliver confirmations, reminders, ticket notifications and our mailing list.
• Hosting and platform providers. Who run our website, portal, database and file storage.
• Our own staff. Only the people who need to see your enquiry, application, registration or ticket.
• Professional advisers. Such as our accountants, auditors and lawyers, where they must be involved.
• Authorities. Where we are required by law or a court order.

Where you add a colleague as a ticket watcher, or register on behalf of other attendees, we contact those people about the specific ticket or event.

Our main systems are hosted in the United Kingdom. Where a supplier transfers personal information outside the UK, we require appropriate safeguards, such as the UK International Data Transfer Addendum or a UK-approved adequacy arrangement.

We keep personal information only as long as we need it for the purpose it was collected for, then delete or anonymise it. Our usual periods are:

• Enquiries and meeting bookings: up to 24 months from your last contact with us.
• Job applications, including your curriculum vitae: up to 12 months, unless you ask us to keep it on file.
• Event registrations: up to 12 months after the event.
• Newsletter and marketing subscriptions: until you unsubscribe.
• Portal accounts, tickets and attachments: for the life of your contract, then up to six years where we must keep commercial records.
• Anonymous job listing view counts: indefinitely, in a form that does not identify you.

Our website uses a small amount of your browser’s own storage. It keeps you signed in to the client portal, and it records when our subscription invitation was last shown to you so it is not repeated on every visit. This storage stays on your device and is not used to follow you around other websites.

You can clear browser storage at any time in your browser settings. Doing so will sign you out of the portal and may show the subscription invitation again.

We use technical and organisational measures to keep your information safe, including encrypted connections, access limited to people who need it, audit records of administrative actions, and private storage for uploaded files such as curriculum vitae.

Our management systems are certified to ISO 27001 (information security) and ISO 9001 (quality), and we hold Cyber Essentials certification. No method of transmission or storage is completely secure, so we ask you to help by keeping your portal credentials private.

Where UK data protection law applies, you can ask us to:

• Give you a copy of the personal information we hold about you.
• Correct anything that is wrong or incomplete.
• Delete your information where we have no reason to keep it.
• Restrict or stop our processing, including direct marketing.
• Move your information to another provider in a usable format.
• Withdraw a consent you have previously given.

Email support@ojsolutions.co.uk and we will respond within one month. We may need to confirm your identity first. Unsubscribe links in our emails stop marketing straight away.

Our services and events are aimed at businesses and working professionals. We do not knowingly collect information from anyone under 18. If you believe a child has given us personal information, contact us and we will remove it.

If you are unhappy with how we have handled your information, tell us at support@ojsolutions.co.uk and we will look into it. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.

We review this policy regularly and will update this page when it changes. Where a change materially affects how we use your information, we will tell you through the contact details we hold.

If you have any questions about this policy, or want to exercise your rights, please get in touch: